Hi Vinod,
As of 1508 it is only possible to see SMS interactions within the respective tickets.
They are stored in the system as just another kind of activities, but we have not built a specific workcenter view yet.
Kind regards,
Gab
Hi Vinod,
As of 1508 it is only possible to see SMS interactions within the respective tickets.
They are stored in the system as just another kind of activities, but we have not built a specific workcenter view yet.
Kind regards,
Gab