Hi Experts,
Here is my scenario.
1. Work Item goes to person A. After 1 hours if work item is not approved then work item will also sent to person B.
2. After 3 hours if work item is still not approved then reminder email should go to person A.
3. After 3 hours if work item is still not approved then it will send reminder email 1 hour to person A.
4.After 7 hours if work item is still not approved then reminder email to person C.
This is what I have done so far.
1. Created FORK Step with parallel branches -2 and Necessary Branches - 1 ( to send work item to person B after 1 hour)
2. In Main decision step (Branch 1) defined - Latest End as 1 hour (this is working fine after 1 hours reminder email is sending to person B)
3. For Branch 1 - Latest End TAB - provided Modeled (Reminder Emails).
3.1 For Branch 1 created DUMMY method activity for wait and provided ' Requested Start' - 3 hours ( This is to wait and sending the reminder email after 3 hours and working fine)
3.2 After this step created LOOP until process and with in that created 1 more DUMMY activity with 'Requested Start' - 1 hour (this is also sending reminder email every 1 hour if work item is not completed)
Issues and Question:
1. Not sure how to insert step to send reminder email to person C after 7 hours ( point 4)
2. When work item is completed by person A then no issues, workflow is completing without errors even if it is presently in waiting DUMMY METHOD.
But if person B completes the work item after 3 hours when present step is in DUMMY method (Waiting) workflow is giving error - 'Error at point of synchronization'.
Please let me know how to solve these 2 issues.
Thank You for your time.
Regards,
Mohan.