Hi! We have a situation where when the item is received, on further investigation it is found that the damaged item is still under warranty and as such should not be billed to customer. Currently, the standard repair order type is configured with a default DIP profile and I found that I cannot change the DIP in the repair order and service order. Can I find out how this is being handled in other organisation? Is there a way for us to open up the DIP profile field for update in either the repair or service order?
Appreciate advice on the above.
Regards
SF