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Re: how to map warranty claim process

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Dear

Apart from above discussion, we can have master warranty for technical objects with counters by having  integration of classification system.

 

There are two types of warranties:

 

1) Time based (Which we use in our equipment and F/l master which was shown in my previous reply, so that system shows the information about warranty when we process order against that.)

 

2) counter based : to do this we need to configure the master warranty and same master warrnaty needs to be updated in equipment or F/L master in "Master warranty" field. Due to this when we process order system displays the detailed information about warranty.

 

Use BGM1/BGM2/BGM3 to create/change/display master warranty, here mention counters.

 

Transaction codes :

OWTY - Configuration of master warranty

or

SPRO--> IMG-->Plant Maintenance and Customer Service-->Master Data in Plant Maintenance and Customer Service-->Master Data in Plant Maintenance and Customer Service-->Warranties

 

Kindly read SAP library document for better understanding of using master warranty with counters :

Master Warranties - Warranty Claim Processing (LO-WTY) - SAP Library

 

and SCN post on the same.

Warranty Management

 

Hope you got an idea about warranty in PM

 

Regards,

Pardhu


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