Hey Ricky ...
- Sorry, line 1 should have read like this:
Invoice is mailed for current charges of 100 and IP item 1 of 15 (total invoice 115)
- Item 36 in line 3 is the last item of the IP. Many customers will take extra money fron the customer (5 in this case) and clear what they can starting from the last IP item. So the clearing restriction is removed from the last item (36), partially cleared in this case causing item 36 to split. 5 is cleared and the open 10 has it's clearing restriction put back on.
Now invoice print (on the next invoice) has 120 in payments but 115 in debits (the current charges of 100 and IP 1 for 15). The 5 cleared IP (part of item 36) was never presented to the customer but needs to be on the next invoice as a debit adjustment so the debits and credits match. Customers call the 5 dollar adjustment different things: debit for future IP item, unbilled IP item, etc.
- The problem is not that customers are paying extra, it's the companies decision to clear the backend of the IP that causes print challenges. If the company does the clearing as described and the print code is ready for it then this particular scenario should be covered.
- It is very rare for a client to have 0 oob's. There are techniques that have been used over the years to deal with the oobs in any given night. Have to run now ... will add some comments about this later on.
Joe